Managed Services

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Reactive Plan

Reactive Plan

The Reactive Plan is designed for Companies who want continuous monitoring of critical services and devices.

We provide 24/7 monitoring of your Network connected devices. Problems detected can be reported to your Internal Support Staff or resolved by our Support Professionals.

*Hourly Rates Apply*

  • 247    24/7 monitoring of System Health
  • anti   Anti-virus / Anti-spyware Monitoring**
  • monthly   Monthly Operating System Patch Management
  • storage     Storage Space Monitoring

Supported Software/Hardware is defined as software/hardware that is still supported by manufacturer.
Unsupported software/hardware repairs are performed whenever possible at our standard hourly rate.
** Removal included in Proactive and Complete plans only. Requires approved anti-virus software on all devices.

Proactive Plan

Proactive Plan

The Proactive Plan includes everything in the Reactive Program. We provide on-site and report support for all covered events. (exclusions apply)

  •    Advanced Monitoring of Critical Services
  •    Included on-site/remote support for covered events (exclusions apply)
  •    Monthly Operating System Patch Management
  • storage    Weekly Backup Monitoring and Testing
  •    Management of server applications (Web Server, Email Server, Document Management)
  •     Security/User Administration
  •    Desktop/Server Optimization

Supported Software/Hardware is defined as software/hardware that is still supported by manufacturer.
Unsupported software/hardware repairs are performed whenever possible at our standard hourly rate.
** Removal included in Proactive and Complete plans only. Requires approved anti-virus software on all devices.

Complete Plan

Complete Plan

The Complete Plan is for Companies who want to fully outsource all of their IT needs. We fully manage your network, assets, applications and services all for a convenience of one monthly fee.

  •     Includes Reactive and Proactive Plans
  •    Fully Managed by 10 Managed Services Group
  •    Unlimited on-site/remote support for Servers, Workstations and Critical Network Devices
  •    Daily Backup Monitoring and Testing
  •     Weekly Operating System Patch Management
  •    Upgrades/Updates for Third Party Applications
  •     Project Management for System Upgrades

Supported Software/Hardware is defined as software/hardware that is still supported by manufacturer.
Unsupported software/hardware repairs are performed whenever possible at our standard hourly rate.
** Removal included in Proactive and Complete plans only. Requires approved anti-virus software on all devices.

Customized Service Plans

Customize a Service Plan

Below is a list of all services and programs we can monitor. Clients can see which programs and
services are available to choose from to customize a plan for their network environment.

Essential Licenses and Professional Licenses

Devices can be added in one of two licensing modes: Essential Mode and Professional Mode.

Essential Mode devices are limited to the following functionality:

Service Name Minimum Scan Interval
AV Status Service 4 hours
Agent Status Service 15 minutes
CPU Service 4 hours
Connectivity Service 15 minutes
DNS Service 15 minutes
Disk Service 4 hours
Endpoint Security Event Service when monitored security events are detected
Endpoint Security Status Service when monitored security events are detected or 4 hours
Generic (TCP) Service 15 minutes
Intel® vPro™ Status Service 15 minutes
Memory Service 4 hours
Patch Status Service 4 hours
Printer Conf Changes Service 15 minutes
Printer Cover Status Service 15 minutes
Printer Display Service 15 minutes
Printer Page Count Service 15 minutes
Paper Supply Level Service 15 minutes
Printer Status Service 15 minutes
Printer Toner Level Service 15 minutes
SMTP Service 15 minutes

Complete list of Professional Mode Monitoring Services

Scan intervals as low as 1 minute, varies per service selected.

Active Directory
Active DSOs (Cisco)
ADTRAN – CPU Usage
ADTRAN – Device Health
ADTRAN – Memory
Agent Status
APC PDU
APC UPS
APC UPS – Humidity
APC UPS – Temperature
Application Compliance
AV Activity – McAfee
AV Activity – Sophos
AV Activity – Symantec
AV Activity – Trend Micro
AV Def. – McAfee
AV Def. – Sophos
AV Def. – Symantec
AV Def. – Trend Micro
AV Defender Behavioral Scan Events
AV Defender Security Event
AV Defender Security Event (Unmanaged)
AV Defender Status
AV Defender Status (Unmanaged)
AV Status
Backup Exec
Backup Manager Events
Backup Manager Status
Battery Status (NetApp)
BES Message Status
BIOS (Dell iDRAC)
Cisco – Connections
Cisco Unity Express Mailbox
Citrix Presentation Server
Clustered Failover Status (NetApp)
Connections – Watchguard
Connectivity
Connectivity (VMware)
CPU
Datastore (VMware)
DHCP Server
Disk
Disk (SNMP)
Disk (WMI)
Disk I/O
DNS
DNS Performance Counters
Email
Ethernet Errors
Exchange 2003
Exchange 2007/2010
Exchange Database 2013
Exchange Database Store Mount Status
Fan Status (Cisco)
Fan Status (Dell)
Fan Status (EqualLogic)
Fan Status (Fujitsu)
Fan Status (HP)
Fan Status (IBM)
Fan Status (Intel)
Fan Status (NetApp)
Fan Status (VMware)
File System (NetApp)
Folder Info
Fortinet – CPU
Fortinet – Disk
Fortinet – Memory
Fortinet – Sessions
Frame Relay
FTP
FTP Service
FW-Chk Point
FW-Cisco
FW-Fortigate
FW-Juniper
FW-SonicWALL
FW-Watchguard
FW-ZyWALL
Gateway (Cisco)
Generic (TCP)
Generic Integer (SNMP)
Generic ODBC
Generic SQL Server
Generic String (SNMP)
Guest Status (VMware)
HKLM Registry Query (Integer)
HKLM Registry Query (String)
HTTP
HTTPS
Hyper-V 2008 Guest Status
Hyper-V 2012 Guest Status
Hyper-V Health
IIS
IMAP
Intel® vPro™
Interface Health
Juniper (ScreenOS) – Sessions
Juniper Secure Access – Concurrent Users
Lexmark – Hopper Status
Lexmark – Paper Jam Status
Lexmark – Tray Status
License Compliance
Licensing Status (VMware)
LocalIP
Log Analysis (Appended)
Log Analysis (Batch)
Logical Drive (Adaptec)
Logical Drive (Dell OM 2.2)
Logical Drive (Fujitsu)
Logical Drive (Intel)
Logical Drive (VMware)
MediaDevices (Cisco)
Memory
Network Load Balancing Node Status
NIC Status (VMware)
NNTP
Overall VPN Status (Cisco)
Paper Supply Level
Patch Status
Phone (Cisco)
Physical Drive (Adaptec)
Physical Drive (Dell iDRAC)
Physical Drive (Dell)
Physical Drive (EqualLogic)
Physical Drive (Fujitsu)
Physical Drive (HP)
Physical Drive (Intel)
Physical Drive (NetApp)
Physical Drive (VMware)
POP
Power Consumption (VMware)
Power Supply (Cisco)
Power Supply (Dell iDRAC)
Power Supply (Dell)
Power Supply (EqualLogic)
Power Supply (Fujitsu)
Power Supply (HP)
Power Supply (Intel)
Power Supply (NetApp)
Power Supply (VMware)
Printer Conf Changes
Printer Cover Status
Printer Display
Printer Page Count
Printer Page Count (HP)
Printer Status
Printer Toner Level
Process
Process (SNMP)
Process (WMI)
Process amc (Cisco)
Process BPS (Cisco)
Process capf (Cisco)
Process carschlr (Cisco)
Process ccm (Cisco)
Process ccmAgt (Cisco)
Process CCMDirSync (Cisco)
Process cdpAgt (Cisco)
Process cdpd (Cisco)
Process cdragent (Cisco)
Process cdrrep (Cisco)
Process cef (Cisco)
Process certM (Cisco)
Process CiscoDRFLocal (Cisco)
Process CiscoDRFMaster (Cisco)
Process CiscoLicenseMgr (Cisco)
Process CiscoSyslogSub (Cisco)
Process cmi (Cisco)
Process ctftp (Cisco)
Process CTIManager (Cisco)
Process CTLProvider (Cisco)
Process dblrpc (Cisco)
Process DHCPMonitor (Cisco)
Process hostagt (Cisco)
Process ipvmsd (Cisco)
Process LpmTool (Cisco)
Process mib2agt (Cisco)
Process RisDC (Cisco)
Process rtmtreporter (Cisco)
Process sappagt (Cisco)
Process snmpdm (Cisco)
Process TAPS (Cisco)
Process tomcat (Cisco)
Process tracecollection (Cisco)
RAID Controller Status (Fujitsu)
RAID Status (Adaptec)
RAID Status (Dell)
RAID Status (EqualLogic)
RAID Status (HP)
RAID Status (VMware)
Reboot Required
S.M.A.R.T. Status
Security Logs
Server Temp (Dell)
Server Temp (HP)
Server Temp (IBM)
Server Temp (Intel)
ShadowProtect
SMTP
SMTP Queues (WMI)
SNMP
SonicWALL Connections
SonicWALL CPU
SonicWALL Memory
SQL Database Information
SQL Memory Manager
SQL Server
SQL Server Buffer Manager
SQL Server Locks
SQL TCP Availability
SQL Transaction Information
Stack Status (Cisco StackWise)
Switch Status (Cisco StackWise)
System Battery Status (Dell iDRAC)
System Change
System Check-In
System Replacement
System Warranty
Telnet
Temperature Probe (Dell iDRAC)
Temperature Status (Cisco)
Temperature Status (Dell iDRAC)
Temperature Status (EqualLogic)
Temperature Status (Fujitsu)
Temperature Status (NetApp)
Temperature Status (VMware)
Terminal Server
Update
Uptime
Veeam Failed Jobs
Veeam Job Monitor
Veeam Sure Job Monitor
Veritas
VNC
VoiceMailDevice (Cisco)
Volume (EqualLogic)
Volume (NetApp)
VPN Tunnel (Cisco)
Web Service
Web Service Cache
Windows
Windows Action Center Status
Windows Applications and Services Logs
Windows Backup
Windows Event Log
Windows Firewall AMP
Windows Firewall Status
Windows Server Clock Drift
Windows Server Cluster (Groups)
Windows Server Cluster (Network Interfaces)
Windows Server Cluster (Networks)
Windows Server Cluster (Nodes)
Windows Server Performance Counters
Windows Terminal Server
Windows UAC Settings Status

Interviews & Onsite Assessments

Initial Interview and Onsite Assessment

No charge visit to evaluate network and computers. No charge to provide findings and recommendations.