Reactive Plan
Reactive Plan
The Reactive Plan is designed for Companies who want continuous monitoring of critical services and devices.
We provide 24/7 monitoring of your Network connected devices. Problems detected can be reported to your Internal Support Staff or resolved by our Support Professionals.
*Hourly Rates Apply*
24/7 monitoring of System Health
Anti-virus / Anti-spyware Monitoring**
Monthly Operating System Patch Management
Storage Space Monitoring
Supported Software/Hardware is defined as software/hardware that is still supported by manufacturer.
Unsupported software/hardware repairs are performed whenever possible at our standard hourly rate.
** Removal included in Proactive and Complete plans only. Requires approved anti-virus software on all devices.
Proactive Plan
Proactive Plan
The Proactive Plan includes everything in the Reactive Program. We provide on-site and report support for all covered events. (exclusions apply)
Advanced Monitoring of Critical Services
Included on-site/remote support for covered events (exclusions apply)
Monthly Operating System Patch Management- Weekly Backup Monitoring and Testing
Management of server applications (Web Server, Email Server, Document Management)
Security/User Administration
Desktop/Server Optimization
Supported Software/Hardware is defined as software/hardware that is still supported by manufacturer.
Unsupported software/hardware repairs are performed whenever possible at our standard hourly rate.
** Removal included in Proactive and Complete plans only. Requires approved anti-virus software on all devices.
Complete Plan
Complete Plan
The Complete Plan is for Companies who want to fully outsource all of their IT needs. We fully manage your network, assets, applications and services all for a convenience of one monthly fee.
- Includes Reactive and Proactive Plans
Fully Managed by 10 Managed Services Group- Unlimited on-site/remote support for Servers, Workstations and Critical Network Devices
- Daily Backup Monitoring and Testing
- Weekly Operating System Patch Management
Upgrades/Updates for Third Party Applications
Project Management for System Upgrades
Supported Software/Hardware is defined as software/hardware that is still supported by manufacturer.
Unsupported software/hardware repairs are performed whenever possible at our standard hourly rate.
** Removal included in Proactive and Complete plans only. Requires approved anti-virus software on all devices.
Customized Service Plans
Customize a Service Plan
Below is a list of all services and programs we can monitor. Clients can see which programs and
services are available to choose from to customize a plan for their network environment.
Essential Licenses and Professional Licenses
Devices can be added in one of two licensing modes: Essential Mode and Professional Mode.
Essential Mode devices are limited to the following functionality:
| Service Name | Minimum Scan Interval |
|---|---|
| AV Status Service | 4 hours |
| Agent Status Service | 15 minutes |
| CPU Service | 4 hours |
| Connectivity Service | 15 minutes |
| DNS Service | 15 minutes |
| Disk Service | 4 hours |
| Endpoint Security Event Service | when monitored security events are detected |
| Endpoint Security Status Service | when monitored security events are detected or 4 hours |
| Generic (TCP) Service | 15 minutes |
| Intel® vPro™ Status Service | 15 minutes |
| Memory Service | 4 hours |
| Patch Status Service | 4 hours |
| Printer Conf Changes Service | 15 minutes |
| Printer Cover Status Service | 15 minutes |
| Printer Display Service | 15 minutes |
| Printer Page Count Service | 15 minutes |
| Paper Supply Level Service | 15 minutes |
| Printer Status Service | 15 minutes |
| Printer Toner Level Service | 15 minutes |
| SMTP Service | 15 minutes |
Complete list of Professional Mode Monitoring Services
Scan intervals as low as 1 minute, varies per service selected.
| Active Directory |
| Active DSOs (Cisco) |
| ADTRAN – CPU Usage |
| ADTRAN – Device Health |
| ADTRAN – Memory |
| Agent Status |
| APC PDU |
| APC UPS |
| APC UPS – Humidity |
| APC UPS – Temperature |
| Application Compliance |
| AV Activity – McAfee |
| AV Activity – Sophos |
| AV Activity – Symantec |
| AV Activity – Trend Micro |
| AV Def. – McAfee |
| AV Def. – Sophos |
| AV Def. – Symantec |
| AV Def. – Trend Micro |
| AV Defender Behavioral Scan Events |
| AV Defender Security Event |
| AV Defender Security Event (Unmanaged) |
| AV Defender Status |
| AV Defender Status (Unmanaged) |
| AV Status |
| Backup Exec |
| Backup Manager Events |
| Backup Manager Status |
| Battery Status (NetApp) |
| BES Message Status |
| BIOS (Dell iDRAC) |
| Cisco – Connections |
| Cisco Unity Express Mailbox |
| Citrix Presentation Server |
| Clustered Failover Status (NetApp) |
| Connections – Watchguard |
| Connectivity |
| Connectivity (VMware) |
| CPU |
| Datastore (VMware) |
| DHCP Server |
| Disk |
| Disk (SNMP) |
| Disk (WMI) |
| Disk I/O |
| DNS |
| DNS Performance Counters |
| Ethernet Errors |
| Exchange 2003 |
| Exchange 2007/2010 |
| Exchange Database 2013 |
| Exchange Database Store Mount Status |
| Fan Status (Cisco) |
| Fan Status (Dell) |
| Fan Status (EqualLogic) |
| Fan Status (Fujitsu) |
| Fan Status (HP) |
| Fan Status (IBM) |
| Fan Status (Intel) |
| Fan Status (NetApp) |
| Fan Status (VMware) |
| File System (NetApp) |
| Folder Info |
| Fortinet – CPU |
| Fortinet – Disk |
| Fortinet – Memory |
| Fortinet – Sessions |
| Frame Relay |
| FTP |
| FTP Service |
| FW-Chk Point |
| FW-Cisco |
| FW-Fortigate |
| FW-Juniper |
| FW-SonicWALL |
| FW-Watchguard |
| FW-ZyWALL |
| Gateway (Cisco) |
| Generic (TCP) |
| Generic Integer (SNMP) |
| Generic ODBC |
| Generic SQL Server |
| Generic String (SNMP) |
| Guest Status (VMware) |
| HKLM Registry Query (Integer) |
| HKLM Registry Query (String) |
| HTTP |
| HTTPS |
| Hyper-V 2008 Guest Status |
| Hyper-V 2012 Guest Status |
| Hyper-V Health |
| IIS |
| IMAP |
| Intel® vPro™ |
| Interface Health |
| Juniper (ScreenOS) – Sessions |
| Juniper Secure Access – Concurrent Users |
| Lexmark – Hopper Status |
| Lexmark – Paper Jam Status |
| Lexmark – Tray Status |
| License Compliance |
| Licensing Status (VMware) |
| LocalIP |
| Log Analysis (Appended) |
| Log Analysis (Batch) |
| Logical Drive (Adaptec) |
| Logical Drive (Dell OM 2.2) |
| Logical Drive (Fujitsu) |
| Logical Drive (Intel) |
| Logical Drive (VMware) |
| MediaDevices (Cisco) |
| Memory |
| Network Load Balancing Node Status |
| NIC Status (VMware) |
| NNTP |
| Overall VPN Status (Cisco) |
| Paper Supply Level |
| Patch Status |
| Phone (Cisco) |
| Physical Drive (Adaptec) |
| Physical Drive (Dell iDRAC) |
| Physical Drive (Dell) |
| Physical Drive (EqualLogic) |
| Physical Drive (Fujitsu) |
| Physical Drive (HP) |
| Physical Drive (Intel) |
| Physical Drive (NetApp) |
| Physical Drive (VMware) |
| POP |
| Power Consumption (VMware) |
| Power Supply (Cisco) |
| Power Supply (Dell iDRAC) |
| Power Supply (Dell) |
| Power Supply (EqualLogic) |
| Power Supply (Fujitsu) |
| Power Supply (HP) |
| Power Supply (Intel) |
| Power Supply (NetApp) |
| Power Supply (VMware) |
| Printer Conf Changes |
| Printer Cover Status |
| Printer Display |
| Printer Page Count |
| Printer Page Count (HP) |
| Printer Status |
| Printer Toner Level |
| Process |
| Process (SNMP) |
| Process (WMI) |
| Process amc (Cisco) |
| Process BPS (Cisco) |
| Process capf (Cisco) |
| Process carschlr (Cisco) |
| Process ccm (Cisco) |
| Process ccmAgt (Cisco) |
| Process CCMDirSync (Cisco) |
| Process cdpAgt (Cisco) |
| Process cdpd (Cisco) |
| Process cdragent (Cisco) |
| Process cdrrep (Cisco) |
| Process cef (Cisco) |
| Process certM (Cisco) |
| Process CiscoDRFLocal (Cisco) |
| Process CiscoDRFMaster (Cisco) |
| Process CiscoLicenseMgr (Cisco) |
| Process CiscoSyslogSub (Cisco) |
| Process cmi (Cisco) |
| Process ctftp (Cisco) |
| Process CTIManager (Cisco) |
| Process CTLProvider (Cisco) |
| Process dblrpc (Cisco) |
| Process DHCPMonitor (Cisco) |
| Process hostagt (Cisco) |
| Process ipvmsd (Cisco) |
| Process LpmTool (Cisco) |
| Process mib2agt (Cisco) |
| Process RisDC (Cisco) |
| Process rtmtreporter (Cisco) |
| Process sappagt (Cisco) |
| Process snmpdm (Cisco) |
| Process TAPS (Cisco) |
| Process tomcat (Cisco) |
| Process tracecollection (Cisco) |
| RAID Controller Status (Fujitsu) |
| RAID Status (Adaptec) |
| RAID Status (Dell) |
| RAID Status (EqualLogic) |
| RAID Status (HP) |
| RAID Status (VMware) |
| Reboot Required |
| S.M.A.R.T. Status |
| Security Logs |
| Server Temp (Dell) |
| Server Temp (HP) |
| Server Temp (IBM) |
| Server Temp (Intel) |
| ShadowProtect |
| SMTP |
| SMTP Queues (WMI) |
| SNMP |
| SonicWALL Connections |
| SonicWALL CPU |
| SonicWALL Memory |
| SQL Database Information |
| SQL Memory Manager |
| SQL Server |
| SQL Server Buffer Manager |
| SQL Server Locks |
| SQL TCP Availability |
| SQL Transaction Information |
| Stack Status (Cisco StackWise) |
| Switch Status (Cisco StackWise) |
| System Battery Status (Dell iDRAC) |
| System Change |
| System Check-In |
| System Replacement |
| System Warranty |
| Telnet |
| Temperature Probe (Dell iDRAC) |
| Temperature Status (Cisco) |
| Temperature Status (Dell iDRAC) |
| Temperature Status (EqualLogic) |
| Temperature Status (Fujitsu) |
| Temperature Status (NetApp) |
| Temperature Status (VMware) |
| Terminal Server |
| Update |
| Uptime |
| Veeam Failed Jobs |
| Veeam Job Monitor |
| Veeam Sure Job Monitor |
| Veritas |
| VNC |
| VoiceMailDevice (Cisco) |
| Volume (EqualLogic) |
| Volume (NetApp) |
| VPN Tunnel (Cisco) |
| Web Service |
| Web Service Cache |
| Windows |
| Windows Action Center Status |
| Windows Applications and Services Logs |
| Windows Backup |
| Windows Event Log |
| Windows Firewall AMP |
| Windows Firewall Status |
| Windows Server Clock Drift |
| Windows Server Cluster (Groups) |
| Windows Server Cluster (Network Interfaces) |
| Windows Server Cluster (Networks) |
| Windows Server Cluster (Nodes) |
| Windows Server Performance Counters |
| Windows Terminal Server |
| Windows UAC Settings Status |
Interviews & Onsite Assessments
Initial Interview and Onsite Assessment
No charge visit to evaluate network and computers. No charge to provide findings and recommendations.